CASE STUDY

Retail IAM Automation for a Leading Fashion Retailer

How Atikes transformed manual onboarding, offboarding, and access requests into a role-based automation model for a large distributed retail workforce.

5,000 tickets/yearRBAC automation7,500 hours savedPayback < 1 month

IAM Overview

Onboarded1,248+12%Access Requests842+8%Leavers612+5%Automated92%●

Access Requests Trend

IndustryFashion retail

Use caseOnboarding, offboarding, access requests

Annual volume5,000 tickets

Manual effort1.5 hours per ticket

Delivery modelRole-based access automation

The Challenge

5,000 annual tickets across onboarding, offboarding, and access requests.
Every ticket required around 1.5 hours of manual effort.
Repeated service desk work slowed access provisioning.
Inconsistent role assignment created productivity and audit risk.

The Solution

Implemented HR event-driven lifecycle processes.
Designed RBAC based on role, brand, store, and access profile.
Automated governance workflows and provisioning.
Standardized requests, controls, and leaver actions.

HR Event→Identity Governance→RBAC Rules→Provisioning→Access Ready

ROI / Impact at a Glance

5,000tickets per year

1.5 hrsaverage manual effort per ticket

7,500 hrsannual effort eliminated

420 hrsimplementation effort

7,080 hrsnet first-year hours returned

1,686% ROIfirst-year time-based ROI

3.6 FTEannual capacity freed

0.7 monthsestimated payback period

Implementation Effort Breakdown

Delivered through a focused cross-functional engineering effort.

Discovery & process mapping 60h

RBAC design 80h

Workflow / integration build 170h

Testing & rollout 70h

Documentation & hypercare 40h

Total: 420h

Outcomes Delivered

Faster onboarding and day-one readiness

New hires get the right access from day one, improving store productivity.

Reduced manual service desk workload

Automation eliminates repetitive tasks and lowers ticket volume significantly.

Consistent role-based access at scale

RBAC ensures the right access by role, brand, and store — consistently.

Improved audit readiness and governance visibility

Stronger controls, complete visibility, and simplified audit reviews.

Looking to automate retail identity workflows?

Atikes helps fashion and retail organizations reduce ticket volume, standardize access, and accelerate secure onboarding through modern identity governance.